Navarra is one of Sydney’s most prestigious events companies hosting an extensive range of events throughout a 47+ year history. It now runs five unique Sydney venues that host a vast array of functions every week of the year.

“Whatever you do, do it well. Do it so well that when people see you do it, they will want to come back and see you do it again and they will want to bring others and show them how well you do what you do.” - Walt Disney. This is a quote that we live by at Navarra. We’re a team, a family, that works hard to help each other achieve and succeed while we put in every effort for our wide range of clients.

We are looking for an experienced, professional and friendly person to manage our busy waterfront café and bar in Lilyfield. We welcome you to the opportunity to work alongside a professional and experienced team, gain new skills and the opportunity to grow within our team!

#WerkPerks by NAVARRA

· Free parking

· Discounted food and beverages

· Supportive, inclusive team

· In-house training

· Opportunity for growth and career development

· Upskilling opportunities

· Engaging, proactive People and Culture Department

· Recognition and Rewards program

· Flexible rotating roster

We’re looking for experienced, dedicated, reliable and motivated individual with a desire to work within the industry.

You’ll be dealing with customers face to face so a friendly, warm, and welcoming character is a must!

To effectively and efficiently provide consistent and high quality standard customer service to patrons
of the venue whilst maintaining a clean and hygienic work environment, in accordance with client’s
requirements and objectives and targets of the Company.

• Undertake general waiting and service duties of food and beverages.
• Provide assistance to customers as required.
• Communicate and liaise with other front of house and kitchen staff to keep up to date on stock
levels.
• Prepare food and beverage areas of the venue for service.
• Communicate with the Banquets Manager or Supervisor on Duty regarding any issues concerning
service.
• Collect glassware, crockery and cutlery and wipe down tables as required.
• Maintain a safe and hygienic working environment.
• Undertake and assist with the set up and pack down of conferences and events as required.
• Ensure effective communication and cooperation is achieved and maintained at all levels of the
Company.
• Provide an exceptional level of customer service and handle customer complaints according to
Company guidelines.
• Proactively plan, manage, coordinate, track and run assigned tasks.
• Liaison with kitchen staff to ensure the efficient service of food, and the high quality and
presentation of food.
• Ensuring that the venue is well presented for each event.
• Provide regular updates, reviews and reports to the Banquets Manager and Directors as required.
• Reporting of any equipment and/or venue maintenance issues.
• Execute the appropriate strategies to ensure business targets are achieved.
• Represent the Company at internal and external events in a professional manner.
• Adhere to Responsible Service of Alcohol (RSA) legislation and requirements.
• Conduct thorough self-checking of work undertaken.
• Undertake general office duties as required.
• Perform other appropriate duties and responsibilities as assigned by the Banquets Manager,
Supervisor and Directors.
• Adopt continuous learning and improvement processes in all aspects of the position.
• Understand, implement, participate and promote

• 1 year experience as a waiter in a similar environment
• Excellent food and wine knowledge
• A strong understanding of run of service in a busy restaurant/café
• Experience using POS systems
• Able to carry 3 plates (or willing to learn how)
• An expert communicator – with customers and fellow staff
• Applicants must be flexible and be available to work a variety of day and weekend shifts

Qualifications
• Current RSA Photo Competency Card.
Experience/Skill Level Required
• Previous experience in a customer service / waiter position in the hospitality industry.
Aptitude & Interpersonal Skills
• Able to work well both within a team environment and autonomously.
• Strong verbal communication and interpersonal skills.
• Good organisational, prioritisation and multitasking skills.
• Ability to work well under pressure.
• Committed towards undertaking duties efficiently with a strong attention to detail.
• Professional personal presentation suitable to the role.
• Customer service focused.
• Ability to take, interpret and follow instructions.
• Good WHS focus.
• Ability to work well with colleagues at all levels of the Company.
• Ability to interpret, communicate and work in accordance with Company policies and procedures.